1. Introduction
 
This Cookies Policy explains how Luzrumo uses cookies and similar technologies on its website and related digital services.
Luzrumo operates as a Portugal-based online international education consulting and student support business. Its website may use cookies and similar technologies to support technical operation, bookings, payments, website functionality, communications, analytics, security, and, where applicable, lawful marketing and measurement activities. The Company’s registered corporate object includes education-related consulting and support, digital activities, and online commercial activity.
This Cookies Policy should be read together with the Privacy Policy, Terms and Conditions, and any other legal notices made available on the Luzrumo website.

2. Identity of the website operator
 
The website and digital services covered by this Cookies Policy are operated by:
LUZRUMO, UNIPESSOAL LDA
Registered office: Rua Hermano Neves, 18, Piso 3, Escritório 7, V6064, 1600-477 Lisboa, Portugal
NIPC: 519422821
In this Cookies Policy, the terms “Luzrumo”, “the Company”, “we”, “us”, and “our” refer to LUZRUMO, UNIPESSOAL LDA.

3. What cookies are
 
Cookies are small text files or similar technologies that may be stored on, read from, or otherwise associated with a user’s device when visiting a website or using an online service. They may serve different functions, including helping a website operate properly, remembering preferences, supporting security, and gathering information about how the website is used. The European Commission explains that cookies may be used to make websites operational, store visitor preferences, and gather analytics data.
For the purposes of this Policy, the term “cookies” also includes similar technologies used for comparable purposes where applicable.

4. Why Luzrumo uses cookies
 
Luzrumo may use cookies and similar technologies for the following purposes:

• To ensure the technical operation and security of the website.

• To enable website functions expressly requested by the user.

• To remember selected preferences or technical settings.

• To support bookings, forms, scheduling, payment flows, and related service functions.

• To analyse how the website is used and improve its performance and usability.

• To measure marketing effectiveness where lawful and activated.

• To support integrations with third-party services used on the website, where applicable.

The exact cookies used may vary over time depending on the website configuration, activated tools, and business needs.

5. Categories of cookies
 
Luzrumo may use the following categories of cookies, depending on the technical configuration of the website and the services activated at the relevant time.
5.1 Strictly necessary cookies
Strictly necessary cookies are cookies that are required for the website to operate or for a service expressly requested by the user. These may include cookies that:

• Maintain session integrity.

• Support security and fraud prevention.

• Enable navigation and basic site operation.

• Support booking, login, checkout, or form functions where applicable.

• Store temporary user input necessary to complete a requested action.

Under EU online privacy rules, cookies that are strictly necessary to provide a service expressly requested by the user do not generally require prior consent.
If strictly necessary cookies are disabled, parts of the website may not function correctly.

5.2 Preference or functionality cookies
 
Preference or functionality cookies may be used to remember choices made by the user in order to improve convenience and continuity, such as:

• Language settings.

• Display settings.

• Region-related preferences.

• Interface preferences.

Depending on their exact purpose and implementation, some functionality cookies may require consent before activation if they are not strictly necessary.

5.3 Analytics or performance cookies
 
Analytics or performance cookies may be used to understand how users interact with the website and to improve its design, operation, and effectiveness. They may help assess matters such as:

• Which pages are visited most frequently.

• How users navigate through the site.

• Whether visitors encounter technical errors.

• How booking flows, forms, or content perform.

• Aggregate or statistical patterns of use.

Analytics cookies are generally not treated as strictly necessary and therefore should normally only be activated after valid user consent has been obtained. The European Commission’s cookie explanations distinguish operational cookies from analytics use and indicate that users should be able to accept or refuse cookies.

5.4 Marketing, advertising, and tracking cookies
 
Marketing, advertising, and similar tracking technologies may be used, where applicable, to:

• Measure the effectiveness of marketing campaigns.

• Support remarketing or audience segmentation.

• Record user interaction with content or advertising.

• Support social media or advertising pixels.

• Deliver or measure promotional communications.

These cookies are not strictly necessary and should generally only be activated after valid user consent.

5.5 Third-party cookies
 
Some cookies may be placed by third-party services integrated into the website, such as providers of:

• Website functionality.

• Booking and scheduling tools.

• Payment systems.

• Video meeting or communication services.

• Analytics tools.

• Embedded content.

• Advertising or social media tools.

Where such third-party cookies are non-essential, they should not be activated before valid consent has been obtained.

6. Legal basis for cookie use
 
The legal basis for the use of cookies depends on the nature and purpose of the cookie.

6.1 Strictly necessary cookies
 
Strictly necessary cookies may be used because they are required to provide a service expressly requested by the user or to ensure the secure and proper functioning of the website. These cookies do not generally require prior consent under the EU online privacy framework.

6.2 Non-essential cookies
 
Non-essential cookies, including most analytics, advertising, tracking, and optional preference cookies, should only be used after valid consent has been obtained from the user. Under EU online privacy rules, non-essential cookies should not be set merely because a user continues browsing; clear acceptance or another valid consent mechanism is generally required.

7. Consent management
 
Where consent is required, Luzrumo intends to provide users with a cookie banner, preference centre, or similar consent-management mechanism allowing them to:

• Accept or reject non-essential cookies.

• Choose between cookie categories where technically available.

• Access clear information about cookie purposes.

• Change or withdraw consent later.

Users should be able to withdraw consent as easily as they gave it. This is a core principle of EU online privacy compliance.
If a user refuses non-essential cookies, the website may still operate using strictly necessary cookies only, to the extent technically possible.

8. Cookies used in connection with website tools and integrations
 
Because Luzrumo operates through an online business model, the website may incorporate or interact with third-party systems, including, where activated or implemented:

• Website hosting and content-management tools.

• Online booking and scheduling systems.

• Payment or checkout systems.

• Video meeting tools.

• Analytics services.

• Communication tools.

• Digital marketing or advertising tools.

• Embedded external content.

Some of these tools may use their own cookies or similar technologies. Luzrumo does not control every technical aspect of third-party cookies and recommends that users also review the relevant privacy and cookie documentation of the third-party provider where appropriate.

9. Data collected through cookies
 
Depending on the relevant cookie or similar technology, data collected may include:

• IP address.

• Device or browser information.

• Session identifiers.

• Language or display preferences.

• Page visits and navigation behaviour.

• Technical usage data.

• Interaction with forms, booking tools, or website functions.

• Interaction with analytics or marketing tools where consent has been given.

Where data collected through cookies qualifies as personal data, it will also be processed in accordance with Luzrumo’s Privacy Policy and applicable data protection law. The European Commission explains that personal data may include identifiers such as IP addresses and cookie IDs where they relate to an identified or identifiable person.

10. Duration and retention
 
Cookies may be either:

• Session cookies, which are generally deleted when the browser session ends; or

• Persistent cookies, which remain on the device for a defined period or until manually deleted.

The duration of a cookie depends on its function and the configuration of the relevant tool. Cookies intended only to maintain the browsing session are typically shorter-lived than cookies used to store preferences or remember consent choices. The European Commission’s own cookie explanations note that some technical cookies are deleted when the browser is closed.
Luzrumo intends that cookie duration should remain proportionate to the relevant purpose and consistent with applicable legal requirements.

11. Managing cookies through browser settings and website controls
 
Users may generally manage or delete cookies through their browser settings. Depending on the browser used, this may allow the user to:

• Review stored cookies.

• Delete some or all cookies.

• Block certain categories of cookies.

• Clear browsing data.

• Manage privacy settings.

In addition, where a cookie-consent or preference tool is implemented on the Luzrumo website, users may be able to adjust their preferences there.
Please note that disabling strictly necessary cookies may affect the functionality and availability of parts of the website.

12. Third-party websites and external services
 
The Luzrumo website may contain links to external websites, portals, or services. Those external services may use their own cookies and similar technologies under their own legal and technical control.
Luzrumo is not responsible for the cookie practices of third-party websites or services. Users should consult the cookie and privacy policies of those third parties where relevant.

13. International aspects
 
Because Luzrumo operates online and may use international technology providers, some website-related or cookie-related data may be processed through systems or infrastructures located outside Portugal or outside the European Economic Area, depending on the provider involved.
Where personal data is transferred internationally in connection with website tools or cookie-related technologies, Luzrumo intends to rely on lawful transfer mechanisms and appropriate safeguards where required under applicable data protection law.

14. Updates to this Cookies Policy
 
Luzrumo may amend or update this Cookies Policy from time to time to reflect changes in law, website functionality, service providers, technical tools, or business operations.
The version published on the website at the relevant time shall normally be the version in force.

15. Contact
 
Questions concerning this Cookies Policy may be addressed to Luzrumo through the contact details made available on the website’s legal or contact pages.